Scammers may pose as utility company representatives from San Diego Gas & Electric (SDG&E) or Clean Energy Alliance (CEA) to gain access to sensitive identity or payment information. To help you stay safe, we’ve compiled essential tips and information on how to recognize and avoid these scams.

Common Utility Scams

  • Impersonation Calls: Scammers may call and claim to be a representative from CEA. We will never call you for payment information — never provide financial information via telephone unless you made the call first.
  • Phishing Emails: You may receive fraudulent emails that appear to be from CEA or SDG&E. Exercise caution when downloading attachments, clicking links, or providing personal information.
  • Emergency Calls: Scammers might call you with urgent threats to cancel your service due to a missed payment. Their goal is to scare you into sharing personal information. Remember, CEA will never call you regarding payment issues or ask for personal details. All bills will be sent through SDG&E.
  • Fake Home Inspection: Scammers may pose as representatives from CEA or SDG&E, offering a free energy audit or inspection. If you agree, they could perform a dishonest or fraudulent inspection.

How to Recognize a Scam

  • Unsolicited Contact: If you receive an unexpected call, email or visit from someone claiming to be from CEA or SDG&E, be cautious. We will never demand immediate payment in-person or via phone or email.
  • Urgency and Threats: Scammers often create a sense of urgency, and may threaten immediate electricity disconnection if you refuse to pay them.
  • Unusual Payment Methods: Be wary if you are asked to pay using prepaid cards, gift cards, or wire transfers.

How to Protect Yourself

  • Verify the Caller: If you receive a suspicious call, hang up and call your utility company directly using the number on your bill or their official website.
  • Don’t Share Personal Information: Never provide personal, financial, or account information unless you are sure of the caller’s identity.
  • Beware of Payment Demands: Legitimate utility companies will not demand immediate payment over the phone or ask for payment through unconventional methods.
  • Check ID: If someone comes to your door claiming to be from your utility company, ask for identification and verify their identity by calling the company.

If you Suspect a Scam

Contact us to report suspicious activity, and warn family, friends, and neighbors to help protect them from falling victim to scams.